Shipping policy

Last updated: February, 2026

Our Shipping Commitment

We work hard to make sure your order gets to you quickly and securely. Every item is individually produced, so please allow a short production window before shipping. Once your order is in transit, we rely on trusted carriers to handle delivery. While we can’t control shipping networks or customs, we’re committed to keeping you informed and helping resolve issues where we can.

Quick Summary (Plain English)

Production & Processing

All products are made-to-order. Standard production time is typically 3-6 business days before shipment.

Estimated Delivery Times

• United States (lower 48): 3–7 business days after production
• International: 7–21 business days, depending on destination and customs

Note: These are estimates, not guarantees.

Additional Delivery Time for Non-Continental U.S.

Orders shipped to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require additional business days beyond standard delivery estimates.

Holiday Shipping Notice

During peak seasons (especially holidays), production and carrier networks may experience increased demand. While we work to produce and ship orders as quickly as possible, additional processing or transit time may occur. Ordering early is recommended during busy periods. If significant delays arise, we’ll notify you by email.

Delivery Confirmation & Risk of Loss

Once a package is marked delivered by the carrier, the order is considered fulfilled. We are not responsible for loss, theft, or damage occurring after delivery confirmation. If tracking shows “Delivered” but the package is not received, please contact your local carrier or postal office first.

Address Accuracy

Please verify your shipping address before placing your order. Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.

International Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in our product prices.

Force Majeure

We are not responsible for shipping delays caused by events outside our control, including natural disasters, labor disruptions, customs delays, pandemics, or carrier service interruptions.

Questions

For shipping-related questions, contact info@iconorigins.com.