Refund policy
Last updated: January 15, 2026
Our Commitment
We’re confident you’ll love your order. Each piece is produced with care and premium materials. Because every item is made to order, we cannot resell returned merchandise. To protect both quality and fairness, we’ve outlined clear return guidelines below.
Quick Summary (Plain English)
🧵 Every product is made to order - please verify sizing before checkout.
✅ Misprints, damage, or incorrect items: replaced or refunded
🚫 No returns for wrong size or change of mind.
🚫 Gift cards, customized, and final sale items are non-returnable.
💳 Refunds are issued only for approved defect/damage claims.
📦 Orders marked delivered are considered fulfilled.
Made-to-Order Policy
Every product is made to order. Because items are produced specifically for you, we cannot resell returned merchandise. Please review our size charts and product details carefully before purchasing.
📏 For detailed sizing information, visit our Size Charts.
Defective, Damaged, or Incorrect Items
If your order arrives misprinted, damaged, or incorrect, email info@iconorigins.com within 30 days of delivery. Include your order number and clear photos of the issue. We will replace or refund the item at our discretion. In most cases, a return is not required.
Wrong Size / Buyer’s Remorse
We do not accept returns or exchanges for incorrect sizing or change-of-mind purchases. Please review sizing carefully before ordering.
Return Eligibility Requirements
Returns are only considered for approved defect or damage claims. Items must be unworn, unwashed, free of odors, with tags attached, and in original packaging. Items that fail inspection will not be refunded.
How to Start a Return
Email info@iconorigins.com to request authorization. If approved, we’ll provide a return label and instructions.
Important: Do not send returns to any address (including a PO box or warehouse) without prior authorization. Unauthorized returns will be refused and are not refundable.
Non-Returnable Items
Gift cards; customized/personalized items; and clearance/“Final Sale” items (if marked) are non-returnable.
Refunds
Original shipping charges are non-refundable. Approved refunds are issued to the original payment method within 10 business days after the returned item passes inspection. Your bank or card issuer may require additional time to post the credit.
Lost, Stolen, or “Delivered” Packages
Orders scanned as delivered by the carrier are considered fulfilled. We are not responsible for theft or loss after delivery. If tracking has not updated to Delivered, contact us within 14 days of the last scan.
Questions
Need help? Contact info@iconorigins.com.